Refund policy

Vegavaan – Returns, Refunds, and Exchange Policy

At Vegavaan, every piece of jewelry is crafted with precision, artisanal dedication, and high-quality materials. To ensure transparency and a seamless shopping experience, our comprehensive return, exchange, and refund terms are detailed below.

It should be noted that Vegavaan has been worn by Hollywood and Bollywood celebrities, often seen in the International Press and on well-known influencers, so you can buy from us with full confidence in the quality.

Celebrity Silver Jewellery | Press & Red Carpet – Vegavaan

General Policy & Notification Timeline

  • No Direct Returns or Refunds: Vegavaan does not accept return or monetary refund requests once an order is placed and delivered under standard conditions. We strictly offer exchanges or store credit notes under verified circumstances.
  • 3-Day Notification Window: All exchange, damage, or discrepancy requests must be initiated within 3 days of order delivery. Requests raised after 3 days will not be processed.
  • Email Communication Mandatory: All requests must be submitted exclusively via email to info@vegavaan.com. Requests sent via WhatsApp, social media DMs, or other channels will not be registered or entertained.

Request Approval Process

  1. Submission: Email info@vegavaan.com within 3 days of delivery with your order ID, clear photos, and an unboxing video.
  2. Review & QC Verification: Our Quality Control (QC) team will inspect the submitted media to verify eligibility.
  3. Authorization: Once approved, our team will share return instructions and schedule a reverse pickup. Unapproved packages sent independently will be rejected.

Product Eligibility & Condition Standards

To be eligible for an exchange or store credit, the item must fulfill all of the following condition criteria:

  • Unused & Original Packaging: Items must be completely unused, unopened, un-tampered with, unworn and unaltered.
  • Free of Marks or Scents: Jewelry must be completely free of scents, perfume marks, makeup stains, or handling wear.
  • Intact Tags & Boxes: Products must be returned with all original packaging tags, authenticity cards, and branded boxes intact.

Non-Returnable & Ineligible Categories

  • Custom & Personalized Jewelry: Any bespoke, made-to-order, or engraved pieces are final sale.
  • Sale & Discounted Items: Products purchased under sales, promotional offers, archive sales, or clearance discounts cannot be returned or exchanged.
  • Used or Damaged Products: Any items showing signs of wear, customer-induced damage, or alterations.

When Refunds ARE & ARE NOT Given

Monetary refunds or store credits will NOT be issued under the following circumstances:

  • Sizing Issues: Incorrect size selection by the customer (customers are required to carefully verify size guides prior to placing an order).
  • Minor Gemstone Variations: Natural color, texture, or pattern variations in gemstones (handmade pieces naturally vary).
  • Natural Silver Characteristics: Oxidation, minor texture variations, or subtle patina on 92.5 sterling silver are natural metal characteristics and artisanal traits—not manufacturing defects.
  • Non-Faulty or Undamaged Jewelry: Subjective dissatisfaction or buyer's remorse for an accurate, undamaged product.
  • Delivery Failures: Incorrect delivery address, PO Box formatting errors, or 3 failed delivery attempts by the courier.
  • Package Refusal: Refusal of package acceptance by the recipient at the time of delivery.

Refund Processing Time & Method

  • Approved Monetary Refunds: In cases where a refund is explicitly approved by management (e.g., packages lost in transit or unreplaceable defective items), funds are processed back to the original payment method within 15 business days after complete verification.
  • Cash on Delivery (COD) Orders: All approved returns for COD orders are issued strictly as Store Credit only and are not eligible for direct bank refunds.

Exchange & Store Credit Fees

  • Standard Exchange Fee: Customers bear a pickup and re-shipping fee of ₹750 (PAN India) for standard product exchanges.
  • Store Credit Fee: A processing fee of ₹250 is deducted for return requests processed under the "Claim Credit – Shop Later" option.

Logistics, Unboxing Video & Claims

  • Mandatory Unboxing Video: A clear, continuous, and unedited unboxing video showing the sealed outer package, shipping label, opening of the box, and product state is strictly required. Claims for damage, defects, or missing items submitted without an unboxing video may be rejected.
  • Reverse Pickup: Once approved, a courier pickup is scheduled within 2-5 business days (up to 3 pickup attempts max). If your pincode is non-serviceable for reverse pickup, the customer must self-ship the product back to our facility.
  • Turnaround Time: The total exchange turnaround time (from pickup to QC and re-dispatch) takes up to 25 working days.

Shipping & International Terms

  • Domestic Shipments (India): Vegavaan covers reverse return shipping costs only for verified transit damages or incorrect items delivered due to brand error.
  • International Shipments: All international orders are final sale. However, in verified cases of transit damage or incorrect items, international customers ship the item back and are eligible for return courier reimbursement up to ₹2,000. Return is possible when Silver Import Restrictions by Government of India (as per Customs notification) are not applicable.